Lil Helper

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Privacy Policy


1-855-254-5435 (1-855-a Lil Helper)

We respect your privacy

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (Secure Socket Layer) encryption, the highest standard in internet security.

How do I return an item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email johnnyu@satx.rr.com to request a refund and we will assign you an RGA#.
2. Mail your returned item to:

Lil Helpers™
Returns Department RGA#
102 Valley View Dr.
Leander, TX 78641

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Merchandise that has been used, or altered will not be accepted for return or exchange.

All items are subject to a 10% restocking fee, this will be deducted from your refund. Refunds will not be made on the original shipping and handling that you paid on the order.

Shipping Policy

Turnaround
All orders are shipped within 3-5 business days within business hours (Monday - Friday 8am - 5pm).

Carriers
We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
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